Grievance Redressal Policy
शिकायत निवारण नीति • Paliwal Wani (paliwalwani.com)
Published in compliance with Rule 11 (Part III) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 for digital news and current affairs publishers.
📑 Table of Contents
1. Introduction
Paliwalwani is committed to responsible journalism, transparency and accountability.
We welcome complaints, suggestions, corrections and concerns regarding content published on our website.
This policy establishes the procedure for submitting and addressing grievances.
2. Types of Complaints
Complaints may relate to:
- Factual inaccuracies in published news.
- Misleading or incomplete information.
- Defamatory or objectionable content.
- Copyright infringement.
- Privacy violations.
- Misrepresentation or incorrect attribution.
- Sponsored content and advertising disclosures.
- Other editorial or website-related concerns.
3. Grievance Officer
The appointed officer shall be responsible for receiving and processing complaints under the applicable digital news publisher grievance framework:
4. How to Submit a Complaint
A complaint should include:
- Full name of the complainant and relevant stakeholder standing.
- Email address and contact details.
- URL of the article or webpage concerned.
- Description of the complaint specifying exact sentences, facts or context in question.
- Relevant supporting documents or verified evidence, if available.
- Requested correction or action (e.g., factual clarification, redaction, update or apology).
Complaints should be sent directly to the designated grievance email: paliwalwani2@gmail.com.
5. Acknowledgement (Within 24 Hours)
6. Review and Resolution (Within 15 Days)
Depending on the findings, action may include:
- Correction or clarification.
- Updating an article.
- Adding an editorial note.
- Removing content where justified.
- Rejecting an unsupported complaint with reasons.
- Taking other appropriate action.
7. Escalation
Where applicable, a complainant who is dissatisfied with the decision may appeal to the self-regulatory body of which the publisher is a member within the prescribed period.
If the publisher does not communicate a decision within the applicable 15-day period, the grievance may be escalated under the relevant framework.
A further appeal may be made to the applicable oversight mechanism in accordance with the prescribed procedure.
8. Fairness and Confidentiality
Complaints will be handled without discrimination.
Personal information supplied by complainants will be handled in accordance with the Privacy Policy and applicable law.
9. Misuse of the Grievance Process
Paliwalwani may disregard abusive, threatening, fraudulent or manifestly irrelevant submissions, subject to applicable legal obligations.
A genuine complaint will not be rejected merely because it criticizes our journalism.